Plexian Privacy Policy

At Plexian Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our official site, register an account, or use any of the services available through Plexian Casino. By accessing our platform, using Plexian casino login credentials, or placing a Plexian casino bet, you agree to the practices described below.

Who We Are

Plexian Casino is operated by Plexian Network B.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curacao. Payment processing on our platform is handled by Pulsion Processing LTD. We operate under a license issued by the Curacao Control Board and hold a CGA Verified Certificate. Any disputes regarding data protection or service use may be referred to CADRE, an independent ADR entity approved by the Curacao Gaming Authority under certificate number CGA/ADR/2025/01. We take our regulatory obligations seriously and design our data protection practices to meet these standards.

Information We Collect

When you use Plexian casino online, we collect various categories of information necessary to provide our services, verify your identity, and comply with legal obligations. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers or identity verification services.

Information You Provide to Us

• We collect your full name, date of birth, address, and contact details when you register for a Plexian casino account.
• We request identification documents such as a passport, utility bills, or bank statements to complete our one-time verification process before your first cashout.
• We store payment information relevant to your chosen deposit and withdrawal methods, including Visa, Mastercard, PayPal, Skrill, Neteller, and cryptocurrency wallets such as Bitcoin.
• We record communications you send us through live chat, email, or our support and feedback form.

Information We Collect Automatically

• We track your gaming activity, including games played, wagers placed, and use of any Plexian casino bonus code or Plexian casino promo code.
• We log your IP address, device type, browser information, and login timestamps whenever you use your Plexian casino login.
• We use cookies and similar technologies to understand how you interact with our website and to improve the overall experience of playing Plexian casino online games.

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to operating Plexian Casino responsibly and securely. Our use of your information is always limited to what is necessary for these purposes.

• We use your data to create and manage your account, process deposits, and handle every Plexian casino withdrawal time request efficiently.
• We verify your identity and age to ensure compliance with our licensing requirements and to prevent underage or fraudulent access to our services.
• We calculate your loyalty status within our Plexian Cashback VIP programme and determine applicable cashback percentages and withdrawal limits.
• We communicate with you regarding promotions, including our welcome bonus, Sunday Sports Bonus, Tuesday Double Up Bonus, and other offers available across casino Plexian.
• We monitor betting patterns and account activity to detect and prevent fraud, money laundering, and problem gambling behaviour.
• We respond to your inquiries submitted through our support channels and maintain records of these interactions.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register and play at Plexian Casino, our compliance with regulatory and licensing obligations, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications or optional cookies.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our platform and meet our legal obligations.

• We share data with Pulsion Processing LTD and other payment partners to process your transactions securely.
• We disclose information to regulatory authorities, including the Curacao Control Board, when required by law or during dispute resolution through CADRE.
• We work with identity verification providers to confirm your age and identity before allowing withdrawals.
• We may share data with game providers such as Evolution Gaming, NetEnt, and Nolimit City solely to facilitate gameplay and ensure fair results.
• We disclose information to law enforcement agencies where legally obligated to do so.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Once retention is no longer required, we securely delete or anonymize your information in accordance with our internal data management procedures.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, restricted access controls, and regular monitoring of our systems. While we take extensive precautions, no method of transmission over the internet is entirely secure, and we encourage you to protect your Plexian casino login credentials carefully.

Your Rights

We recognize and respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following rights by contacting our support team.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@Plexian Casino.com. We aim to respond to all verified requests within a reasonable timeframe.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic across our official site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Plexian casino online services.

International Data Transfers

As we serve players internationally, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Restricted Jurisdictions

We do not knowingly collect data from or provide services to residents of restricted countries, including the United States, Australia, the Netherlands, France, Belgium, and other jurisdictions listed in our Terms and Conditions. If we discover that we have inadvertently collected data from a restricted jurisdiction, we will take appropriate action, including account closure.

Children's Privacy

Our services are strictly intended for individuals who meet the applicable legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have collected information from an underage individual, we will promptly delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our official site. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Plexian Casino, please reach out to our support team through live chat, available 24/7, or by emailing us at support@Plexian Casino.com. We are here to assist you with any privacy-related inquiries.